Doctrin provides a standard analytics dashboard for each health care unit. This article describes each widget: what it measures, and which filters apply (in addition to the global Date and Time Interval filters).

Table of contents

Top section

All 4 widgets show the number of cases/sendouts within the selected date range.

1. Created cases and sent information send-outs

Shows all cases that were created within the selected date range, and the number of information sendouts sent within the same range. Cases with a create date (or sendouts with a sent date) outside the selected range are not included.

Measure Filters
cases create date within date range; has reached chat
sendouts send date within date range; only information sendouts

2. Created cases

Number of cases — initiated by patient or by sendout — that reached chat and were created within the selected date range.

Measure Filters
cases create date within date range; has reached chat

3. Average number of cases per day

Average number of cases that reached chat within the selected date range, compared against the same average over the last 90 days.

Measure Filters
cases create date within date range; has reached chat

4. Sent information send-outs

Number of information sendouts (with and without confirmation) where the sent date falls within the selected date range.

Measure Filters
sendouts send date within date range; only information sendouts

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Cases and sendouts by time interval

Both widgets show figures per selected time interval (day/week/month).

5. Number of created cases and sent information send-outs over time

Number of cases that reached chat and information sendouts sent within the selected date range, grouped by day/week/month.

Measure Filters
cases create date within date range; has reached chat
sendouts send date within date range; only information sendouts

6. Number of closed cases over time

Number of cases that reached chat and were closed within the selected date range, grouped by time interval.

Measure Filters
cases close date within date range; only closed cases

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Cases by profession

7. Number of closed cases per profession

Number of cases created within the selected date range, per assigned profession (last assigned profession).

Measure Filters
cases create date within date range; has reached chat

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Age and gender

8. Gender distribution

Gender distribution.

Measure Filters
gender no date range filter

9. Age distribution

Number of cases per patient age.

Measure Filters
age no date range filter

10. Proportion of created cases per day of the week

Number of cases that reached chat and were created within the selected date range, grouped by weekday.

Measure Filters
cases create date within date range; has reached chat

11. Proportion of created cases per time of day

Number of completed patient onboardings, grouped by hour of day.

Measure Filters
hour no date range filter

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Top 30 questionnaires

12. 30 most common questionnaires

Most used questionnaires in cases created within the selected date range.

Measure Filters
cases create date within date range; has reached chat; anonymised cases excluded

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Handling time

13. Average case duration in minutes

Average and median handling time for cases created within the selected date range and that reached chat. Dropouts are excluded.

Measure Filters
cases create date within date range; has reached chat; status = CLOSED; no drop off

14. Distribution of case duration

Average handling time for cases created within the selected date range, grouped into time slots. Dropouts are excluded.

Measure Filters
cases create date within date range; has reached chat; status = CLOSED; no drop off

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Waiting time within opening hours

15. Average waiting time within opening hours

Average waiting time between a patient landing in chat and a caregiver picking up the case. Sendout cases are excluded. More details on waiting times calculations.

Measure Filters
cases create date within date range; sendout cases excluded

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Waiting times

16. Distribution of waiting time within opening hours

Waiting time within opening hours, grouped into time slots. Only patient-initiated cases; dropouts excluded.

Measure Filters
cases create date within date range; sendout cases excluded; no drop off

17. Average total waiting time

Average waiting time (unit opening hours are not taken into account), for cases created within the selected date range. No sendouts.

Measure Filters
cases create date within date range; sendout cases excluded; no drop off

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Drop-offs

18. Proportion of drop-offs

Drop-off stage as a percentage compared with other dropped cases. Includes closed cases created within the selected date range.

Measure Filters
cases create date within date range; only closed cases

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Sendouts

19. Sendouts

Sendouts created within date range.

Measure Filter
sendout creation date within the date range

20. Sendouts

Sendouts created within the selected date range, with number sent/opened/handled grouped by time interval.

Measure Filter
sendout creation date within the date range

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Profession collaboration

21. Case flow between professions

Shows the first 4 professions assigned to a case. All cases created within the selected date range.

Measure Filters
cases create date within date range

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Video calls

22. Number of video calls (video in chat)

All completed case videos created within the selected date range, grouped by time interval.

Measure Filters
case video calls video date within date range

23. Video calls (appointments and meeting rooms)

Number of videos (appointments and meeting rooms). Videos under 1 minute are filtered out.

Measure Filters
video calls video start date within date range; at least 60 seconds long

24. Distribution of video call duration (video in chat)

Videos (appointments and meeting rooms) grouped by length in minutes. Videos under 1 minute are filtered out.

Measure Filters
video calls video start date within date range; at least 60 seconds long

25. Call duration (appointments and meeting rooms)

Videos (appointments and meeting rooms) grouped by length in minutes. Videos under 1 minute are filtered out.

Measure Filters
video calls video start date within date range; at least 60 seconds long

26. Proportion of video calls per staff category

Profession split (%) for completed case videos created within the selected date range.

Measure Filters
case video calls video date within date range; only completed video calls

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27. Proportion of video calls per staff category

Case feedback value (post-tag value) for all cases within the selected date range. Cases without a feedback value are not included. The typ filter inside the widget limits results to patient / caregiver / both case types.

Measure Filters
cases create date within date range; has reached chat; cases without post-tag value excluded

Widget-only filter: case initiated by — patient / sendout initiated

28. Proportion of case outcome annotations per profession

Case feedback value (post-tag value) per profession, for all cases within the selected date range. Cases without a feedback value are not included. The typ filter inside the widget limits results to patient / caregiver / both case types.

Measure Filters
cases create date within date range; has reached chat; cases without post-tag value excluded; case had at least 2 assigned roles

Widget-only filter: case initiated by — patient / sendout initiated

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Patient feedback

29. Average patient rating

Average rating on cases within the selected date range.

Measure Filters
cases create date within date range

30. Sufficient information

Percentage of patients who felt they got sufficient information. Only cases where this question was answered are included.

Measure Filters
cases create date within date range; “information sufficient” question answered

31. Recommend to others

Percentage of patients who would recommend the solution. Only cases where this question was answered are included.

Measure Filters
cases create date within date range; “recommend to others” question answered

32. Met with compassion

Percentage of patients who noticed compassion. Only cases where this question was answered are included.

Measure Filters
cases create date within date range; “compassion_shown” question answered

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