Special user access: “See all cases”.
A user with this access can see all cases for a unit – i.e. their own and their colleagues’ cases, both within and outside their role.

The user also gets access to one additional list: “All new and ongoing cases“. This list contains all cases, both new and ongoing.

A user with access to “See all cases” will recieve notifications for all new cases in the platform, if they have notifications activated.

“See all cases” can be enabled in admin, for the users you want.