Use notifications to keep track of new and pending cases in the platform

A caregiver can choose to receive notifications (SMS) about cases in the platform. Notifications are sent to the phone number entered in the caregiver’s user account in Doctrin Admin.

A caregiver can toggle on notifications in the main menu of the platform (caregiver view).

  • New – Notifications for new cases or cases that need a new owner
  • Ongoing – Notifications for ongoing cases, when a patient has written in the chat

Recommendation for notifications

If there are few new cases per day – to keep the waiting time short.

Note! SMS are not always delivered due to network errors. Check therefore activity from patients regularly in Doctrin.