Teleq – book phone appointment

Save valuable time by allowing the patient to select a time for a phone call themselves.

This is a feature that Doctrin activates on request

A unit can offer possibility to book a phone appointment via TeleQ. This is typically done when wanting to handover a case to a physical healthcare centre.

A phone appointment can be triggered to the patient either automatically via the switchboard. Managed this way, cases will be closed before they reach the chat and will not show up in the Overview.

A caregiver can also use “Book appointment – TeleQ” in the tool panel in the case view, and create a link for booking an appointment to the patient while in chat. The patient then chooses an available appointment to book, and the case link is transferred to TeleQ.

The caregiver needs to fill out the following information:

• Urgency, when do the patient need care
• Requested profession
• Comment, if needed