If you have been invited to a case as a consultant, or if you open an ongoing case from the list “All new and ongoing cases” that already has an owner, you can enter the case as a participant.

The patient gets an automatic message in the chat, that you are participating in their case.

As participant of a case you have the same access to the case as an owner, with one limitation: only the owner of a case can start a video consultation.

The owner of the case is responsible for making sure that there is progress in the case. The owner is marked with a crown icon. Learn more about ownership of cases and changing owner of cases.