The pause function can be used if you are waiting for test results or need additional information. It can also be used when handing over to a colleague or a specific profession that is temporarily unavailable.

When you pause a case you need to enter a reason and a date/time when to resume the case again. It is possible to pause a case at any time. Note that the time can only be set on a quarter hour basis.

How to pause a case
  1. Open a case.
  2. The tool panel shows the current status. You can also choose to pause a case here.
  3. Select “Pause”.
  4. Select a reason.
  5. Select a date and time when you want the case to resume. Note that the time can only be set on a quarter hour basis.
  6. Select “Send”.
  7. The patient can now see in the case that it is paused until a specific date. The patient can choose to resume the case by writing a reason.
  8. The case is marked “Paused” with an icon and a dark green colour; both in the case view and in the Overview.
  9. The date to which a case is paused is shown in both the left panel (hover on icon) and right panel of the case status.
How to resume a case
  1. Open a case.
  2. Select “Reasume case” in the tool panel.
  3. The case has now been resumed. This means that you can write to the patient again.
Paused case for healthcare staff

All healthcare professionals involved in a case can pause and resume it. This means that both owners and consultants in a case have the same possibilities;

In the overview, a paused case is marked with a dark green colour and an hourglass icon. Participants in a case receive notifications even if a case is paused.

If a patient resumes a case ahead of time, it is marked as active with the colour blue in the overview and case view.

How are caregivers affected when a case is paused?

All healthcare professionals involved in a case can pause and resume it. This means that owners have the same possibilities as consulting healthcare professionals.

In the Overview, a paused case is marked with a dark green colour and an hourglass icon. Participants in a case receive notifications even if a case is paused.

Paused case for healthcare patient

When a case is paused, the patient can see this in their case together with the selected date. They can choose to resume their case by clicking on a button and writing a reason why they want to be contacted earlier than planned. The patient’s reason is sent as a message in the chat.